Support
How to get help from the Nomad Media support team and troubleshoot common issues.
Support
This section covers how to contact the Nomad Media support team and troubleshoot common issues.
| Page | Description |
|---|---|
| Support Desk | Submit tickets by email or web portal |
| CORS Origin Errors | Diagnose and resolve CORS issues |
| MediaLive Diagnostics | Diagnose live channel issues via AWS Console |
| Netskope Configuration | Configure Netskope to allow Nomad Media uploads |
| Reprocessing an Asset | Recreate proxy files and related assets |
| Optimal Video Formats | Recommended video specs for ingestion |
| Uninstalling Nomad Media | Uninstall Nomad Media from an AWS account |